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COMMUNICATIONTelephone Skills80% of business is done through the telephone. Learn how speed of answering, your greeting and asking the right questions will make you stand out from your competitors. Modern Business Writing Introduces the guidelines from the Plain English Society to help you keep your documents clear and concise. Report Writing Will be easy when you use Mind Maps to plan your outlines and have templates for Informative and Persuasive writing. Minutes and Agendas Learn how to liaise with the Chair and agree with the meeting attendees how minutes should be written up. Also uses the principles of the Plain English Society to Keep It Short and Simple. Presentation Skills Never be Nervous again, this course will give you the opportunity to practice in front of an audience and will video your talks to enable you to analyse your strengths and weaknesses. |
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