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COURSES
GENERAL MANAGEMENT
Leadership for ResultsWill enable delegates to examine their leadership effectiveness and identify strengths and areas for improvement. This will develop the skills they need to meet the challenges of today's constantly changing business environment.
New Managers
Is for those about to be promoted into the role. It gives an overview of Managerial competencies, self management and how to manage and get results through others.
Women In Management
Offers a new model of female leadership by getting women to realise the unique qualities they can bring to the role.
Interpersonal Communication
Is structured to help delegates know themselves and become more sensitive to group dynamics by understanding what makes people who they are and how to adjust their messages to suit different personality types.
Chairing Meetings
Learn how to control the meeting, get the best out of attendees, invite only the people who can contribute (without causing offense) and use strict timing, set out in the agenda, to create pace and energy.
Customer Relations
A course which everyone in organisations should attend. It explores who the customer is, shows creative ways of committing to the customer and improving your service.
Handling Difficult People
Creates a tolerance by developing understanding of cause and effect analysis and the different motivational profiles.
Customer Relations
A course which everyone in organisations should attend. It explores who the customer is, shows creative ways of committing to the customer and improving your service.
Handling Difficult People
Creates a tolerance by developing understanding of cause and effect analysis and the different motivational profiles.
Customer Relations
A course which everyone in organisations should attend. It explores who the customer is, shows creative ways of committing to the customer and improving your service.
Conflict Resolution in Multicultural Organisations
Develops greater understanding by introducing the cultural clusters and illustrating the power of diversity. Recruitment Interviewing
A course which everyone in organisations should attend. It explores who the customer is, shows creative ways of committing to the customer and improving your service. Coaching Skills
All Managers can develop these skills to enable them to pass on their knowledge and develop their staff. An awareness of how adult's learn is essential as is the ability to present tasks clearly and use questions to clarify understanding.
